FAQ

Do you ship internationally?

Yes, Marva Atelier ships domestic (US) and international orders.

 

How long do international orders take to ship?

Due to regulations of customs, international orders can take anywhere from 2-3 weeks to ship. Unfortunately, every once in a while, some customers will expect slower shipping times due to delays in customs.

Domestic orders usually take anywhere from 2-5 days upon receiving a shipping confirmation email.

 

What is Vermeil Gold?

The jewelry that is stated as 18k Vermeil Gold refers to Silver plated with pure 18k gold. Vermeil Gold can last in great condition anywhere from 2-5 years depending on your care methods. To read some tips on adequate Vermeil Gold care, click on our 'Product Care' tab at the bottom of the page. 

 

Returns and exchanges?

Marva Atelier accepts returns/exchanges within 21 days after parcel arrival. Unfortunately, customers wishing to return or exchange pieces are solely responsible for postage return fees. 

 

How can I contact you? 

You can email us at marvaatelier@gmail.com for any help or inquiries. 

 

Do you accept wholesale orders?

Yes, we do work with boutiques and retailers around the world and are always excited to work with more stockists. If you're interested in carrying Marva Atelier in your shop or boutique, please send an email to marvaatelier@gmail.com addressed to Vanessa.